Frequently Asked Questions
AMING LIMITED trading as AMING HOSPITALITY.
How do I buy equipment?
Use Add to Cart for an online purchase, or Request a Quote for advice or a project quote. The cart and Quote List are separate, and no account is required to begin. Choose Pickup or Delivery in your cart. For delivery, submit an unpaid order application; we confirm availability, freight and services before sending a payment link for the full amount.
Can I enquire as an individual?
Yes. We mainly supply commercial equipment, but individuals can also enquire. A company name is optional. Tell us the intended use so we can discuss suitability. Commercial equipment may have installation, operating or warranty conditions that differ from domestic appliances.
Are the displayed prices final?
Prices are in New Zealand dollars and the GST treatment is shown beside the price. Freight and additional services are separate unless expressly included. Check the models, quantities, discounts, GST and final amount before paying. Delivery applications are priced in full before the payment link is sent. We will obtain agreement for any subsequent price or scope change; submitting an application does not lock freight or reserve stock.
Does an enquiry reserve stock?
No. Supplier stock can change between updates. We confirm availability and expected lead time before accepting an order. A quote request, website stock message or requested delivery date does not reserve goods or guarantee a delivery date.
How are delivery and pickup arranged?
Delivery is not automatically free; AMING confirms freight for each order. Default delivery is to a safely accessible vehicle delivery point with agreed unloading arrangements. Indoor handling, unpacking, placement and installation are not included automatically; tail lift, rural or difficult access, stairs and redelivery may cost extra. Choose Pickup in your cart to see the relevant collection warehouse and address. Items at different collection locations require separate checkouts. Wait for AMING's collection-ready notice and collection document before travelling.
Can you arrange installation or connections?
You can request assistance with installation, gas, electrical or water/drainage connections. These services are not included automatically. Availability, the contracting service provider, scope and charges must be confirmed separately. Required licensed work must be completed by appropriately qualified tradespeople.
How do I pay?
Cards including Visa and Mastercard, or bank transfer, are available when the discounted equipment subtotal excluding GST is NZ$2,000 or less; above NZ$2,000 bank transfer is required. Freight and additional services are excluded from that threshold. All card payments require manual review before capture. Allow approximately 5–7 working days after capture for settlement and bank receipt as a planning guide; delays and initial payouts may take longer. We procure only after confirming actual receipt in AMING's bank account. Please see Payment information for the full process.
Can I return equipment or make a warranty claim?
Change-of-mind returns need prior written approval and are not automatically available. For faults, incorrect goods or delivery damage, contact us with the invoice number, model, serial number where available, and a description or photographs. Warranty scope varies by model. Our Returns and Warranty policies explain the process; any rights that cannot lawfully be excluded remain available.
How can I contact you?
Email info@aminghospitality.co.nz or call +64 278 600 800. If your enquiry is urgent or relates to an opening date, include the date and explain the site requirements. No particular response time or delivery date is promised unless we confirm it.