Frequently Asked Questions

AMING LIMITED trading as AMING HOSPITALITY.

How do I buy equipment?

Use Add to Cart for an online purchase, or Request a Quote for advice or a project quote. The cart and Quote List are separate, and no account is required to begin. Choose Pickup or Delivery in your cart. For delivery, submit an unpaid order application; we confirm availability, freight and services before providing the complete invoice for bank transfer.

Can I enquire as an individual?

Yes. We mainly supply commercial equipment, but individuals can also enquire. A company name is optional. Tell us the intended use so we can discuss suitability. Commercial equipment may have installation, operating or warranty conditions that differ from domestic appliances.

Are the displayed prices final?

Prices are in New Zealand dollars and the GST treatment is shown beside the price. Freight and additional services are separate unless expressly included. Check the models, quantities, discounts, GST and final amount before paying. Delivery applications are priced in full before the bank-transfer invoice is issued. We will obtain agreement for any subsequent price or scope change; submitting an application does not lock freight or reserve stock.

Does an enquiry reserve stock?

No. Supplier stock can change between updates. We confirm availability and expected lead time before accepting an order. A quote request, website stock message or requested delivery date does not reserve goods or guarantee a delivery date.

How are delivery and pickup arranged?

Freight is charged on every delivery order. We do not offer free delivery. Freight is quoted separately from product prices and confirmed before payment. Default delivery is to a safely accessible vehicle delivery point with agreed unloading arrangements. Indoor handling, unpacking, placement and installation are not included automatically; tail lift, rural or difficult access, stairs and redelivery may cost extra. Collection by arrangement. We’ll confirm the collection address and pickup time by email. Please wait for our collection confirmation before travelling. FED stock may be held at another warehouse. If collection in another city, a transfer, a wait or an extra charge is involved, we’ll agree the arrangements with you first. Pickup uses the same payment route for every order amount. Review the items in each supplier group before continuing. Where more than one collection location is required, AMING confirms the separate collection arrangements with you; only an explicitly agreed pure-pickup portion can proceed separately from an unquoted delivery request. We do not assume goods can be transferred between the warehouses. Readiness and release are checked for each warehouse and collection batch; one ready warehouse does not make the other ready. Wait for AMING's collection-ready notice and collection document before travelling.

Can you arrange installation or connections?

You can request assistance with installation, gas, electrical or water/drainage connections. These services are not included automatically. Availability, the contracting service provider, scope and charges must be confirmed separately. Required licensed work must be completed by appropriately qualified tradespeople.

How do I pay?

Pickup orders of every amount can be placed and paid online using the payment methods actually enabled, verified and displayed at checkout. We recommend online bank transfer. Card and wallet availability depends on the payment provider, configuration and device; not every method is available in every checkout. All delivery orders, at every amount, are payable only by bank transfer after we confirm the complete quote, including the goods, GST, freight and applicable extras. A delivery application takes no payment; we do not provide payment links or bank-payment instructions before the complete quote is confirmed. For bank transfers, procurement requires verification that AMING has actually received and allocated the full payment to the correct order in its bank account, followed by manual risk review, explicit procurement approval and confirmation of supplier stock and supply conditions. An order acknowledgement, a Paid label, your statement or a transfer screenshot does not prove bank receipt. For credit-card pickup orders, procurement may be manually approved before Shopify Payout reaches AMING’s bank account only when the current full amount has been successfully captured, the order is Paid, the risk result is Low Risk, the transaction and order amount and currency match, there is no refund, dispute or other exception, and AMING has completed manual review, explicitly approved procurement and confirmed supplier stock and supply conditions. Authorisation only, processing, partial payment, a changed amount or unknown or elevated risk requires further manual review. Other payment channels must be verified separately; this credit-card rule is not automatically applied to them. Procurement approval does not itself pay the supplier. Pickup also requires the supplier to confirm actual receipt of AMING’s procurement payment, the specified items and quantities to be ready and releasable at each relevant warehouse, a valid collection document, confirmed collection arrangements and AMING’s manual approval for that collection. A separate check and approval is required before a collection notice is sent, including checking for duplicate notices. Paid, Low Risk, procurement approval or warehouse readiness alone does not authorise supplier payment, release or a customer notice. Wait for AMING’s collection-ready notice and collection document before travelling. Shopify Payout is reconciled separately; procurement before payout does not mean the funds have reached AMING’s bank account. Successful payment or Low Risk does not eliminate chargeback risk. No specific pickup date is promised until AMING confirms the arrangements; no fixed bank settlement period is promised.

Can I return equipment or make a warranty claim?

Change-of-mind returns need prior written approval and are not automatically available. For faults, incorrect goods or delivery damage, contact us with the invoice number, model, serial number where available, and a description or photographs. Warranty scope varies by model. Our Returns and Warranty policies explain the process; any rights that cannot lawfully be excluded remain available.

How can I contact you?

Email info@aminghospitality.co.nz or call +64 278 600 800. If your enquiry is urgent or relates to an opening date, include the date and explain the site requirements. No particular response time or delivery date is promised unless we confirm it.