Terms & Conditions

AMING LIMITED trading as AMING HOSPITALITY.

1. Our supply process and these terms

AMING HOSPITALITY (we, us) supplies equipment as the seller identified in your written quote and invoice. We accept enquiries from businesses and individuals in New Zealand. These terms apply to new orders placed under this version, together with the written quote and any expressly agreed special terms. Changes to website terms do not retrospectively change an existing contract. Nothing here excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.

2. Online purchases, applications and quotations

The website offers online purchasing and a separate quote request service. An enquiry or delivery order application takes no payment, reserves no stock and is not an accepted order. For delivery, we check equipment, stock, destination, service requirements and the complete price before issuing the bank-transfer invoice. For pickup, an automated checkout acknowledgement records receipt of your order request. We confirm order acceptance separately in writing after checking availability, price, payment eligibility and any outstanding product or warranty details. A card authorisation is not a captured payment or permission to collect. If material terms are unresolved, contact us before making payment. If we cannot accept an order, we will tell you and cancel an uncaptured authorisation or arrange the return of any payment received, as applicable and within a reasonable time. Bank processing time may be additional. We obtain your agreement before changing a price, model or material service term. Quote validity is the period stated on that quote; a later website change does not alter an accepted contract.

3. Prices, GST and payment

Pickup orders of every amount can be placed and paid online using the payment methods actually enabled, verified and displayed at checkout. We recommend online bank transfer. Card and wallet availability depends on the payment provider, configuration and device; not every method is available in every checkout. All delivery orders, at every amount, are payable only by bank transfer after we confirm the complete quote, including the goods, GST, freight and applicable extras. A delivery application takes no payment; we do not provide payment links or bank-payment instructions before the complete quote is confirmed. For bank transfers, procurement requires verification that AMING has actually received and allocated the full payment to the correct order in its bank account, followed by manual risk review, explicit procurement approval and confirmation of supplier stock and supply conditions. An order acknowledgement, a Paid label, your statement or a transfer screenshot does not prove bank receipt. For credit-card pickup orders, procurement may be manually approved before Shopify Payout reaches AMING’s bank account only when the current full amount has been successfully captured, the order is Paid, the risk result is Low Risk, the transaction and order amount and currency match, there is no refund, dispute or other exception, and AMING has completed manual review, explicitly approved procurement and confirmed supplier stock and supply conditions. Authorisation only, processing, partial payment, a changed amount or unknown or elevated risk requires further manual review. Other payment channels must be verified separately; this credit-card rule is not automatically applied to them. Procurement approval does not itself pay the supplier. Pickup also requires the supplier to confirm actual receipt of AMING’s procurement payment, the specified items and quantities to be ready and releasable at each relevant warehouse, a valid collection document, confirmed collection arrangements and AMING’s manual approval for that collection. A separate check and approval is required before a collection notice is sent, including checking for duplicate notices. Paid, Low Risk, procurement approval or warehouse readiness alone does not authorise supplier payment, release or a customer notice. Wait for AMING’s collection-ready notice and collection document before travelling. Shopify Payout is reconciled separately; procurement before payout does not mean the funds have reached AMING’s bank account. Successful payment or Low Risk does not eliminate chargeback risk. No specific pickup date is promised until AMING confirms the arrangements; no fixed bank settlement period is promised. Amounts are in NZD. We obtain agreement before a material price or scope change. A deposit, if agreed, is credited to the order and is not automatically forfeited.

4. Product selection and site information

You must provide accurate contact, delivery and site information and tell us about material requirements, including intended use, access, dimensions, electrical supply, gas type, water, drainage and ventilation. Check the written quote, model and configuration before accepting. Engage suitable licensed installers where required. We remain responsible for representations or advice we actually provide and for applicable obligations concerning suitability. Images may illustrate a range; the agreed model and written specification identify the supplied equipment. We will obtain agreement before substituting a materially different product.

5. Delivery, pickup and optional services

Freight is charged on every delivery order. We do not offer free delivery. Freight is quoted separately from product prices and confirmed before payment. Standard delivery is to a safely accessible vehicle delivery point with unloading arrangements agreed in advance. It does not automatically include tail-lift unloading, indoor handling, unpacking, placement, installation, stairs or removal of old equipment. Rural or difficult access, special handling and redelivery may cost extra. All foreseeable fees are confirmed before payment; address, quantity or service changes require a revised quote. Collection by arrangement. We’ll confirm the collection address and pickup time by email. Please wait for our collection confirmation before travelling. FED stock may be held at another warehouse. If collection in another city, a transfer, a wait or an extra charge is involved, we’ll agree the arrangements with you first. Pickup uses the same payment route for every order amount. Review the items in each supplier group before continuing. Where more than one collection location is required, AMING confirms the separate collection arrangements with you; only an explicitly agreed pure-pickup portion can proceed separately from an unquoted delivery request. We do not assume goods can be transferred between the warehouses. Readiness and release are checked for each warehouse and collection batch; one ready warehouse does not make the other ready. Collection is permitted only after AMING sends the collection-ready notice and collection document. Authorized third-party collection must be arranged in advance. Orders may arrive in separate consignments, as confirmed by AMING. Dates are estimates unless expressly agreed otherwise; we notify you of material delays and discuss a solution. Existing non-excludable rights remain unaffected. Risk passes as agreed in the quote only to the extent permitted by law; consumer delivery rights are preserved. We retain ownership until the agreed price has been paid, to the extent legally permitted.

6. Cancellation, returns and faults

Contact us promptly if you need to change or cancel an order. Before order acceptance, an enquiry can be withdrawn without an order cancellation charge. After acceptance, change-of-mind cancellation or returns need our written agreement. Any proposed deduction must reflect reasonable, disclosed costs or losses, taking account of costs avoided and applicable rights. Special orders, customised goods and equipment already installed or used may not qualify for discretionary returns. Faulty, damaged, incorrectly supplied or misdescribed goods are handled separately under the Returns and Warranty policies and applicable law.

7. Warranty and services

Manufacturer or supplier warranties differ by product, usage, registration and service area. Only the warranty and additional services expressly confirmed for the model are promised. We coordinate claims through the relevant supplier where appropriate, but a supplier's refusal or delay does not remove any obligation we owe you under applicable law. Insurance, loan equipment, installation and consequential-loss cover are not included unless expressly agreed. If a third party contracts with you directly, their service terms must be provided for your agreement; describing a service as third-party does not remove responsibility for services we ourselves agree to supply.

8. Business purchases and limits of liability

Where both parties acquire and supply the goods or services in trade, the buyer acquires them for business purposes, and it is fair and reasonable to do so, the parties agree in writing that the Consumer Guarantees Act 1993 does not apply to that supply. This clause does not apply merely because a company name is entered. For qualifying business supplies, to the extent permitted by law and fair and reasonable in the circumstances, our aggregate liability relating to an affected supply is limited to the price paid for the affected goods or services, and we exclude indirect or consequential loss such as lost profits or business interruption. These limits do not apply to fraud, wilful misconduct or liability that cannot lawfully be limited. No blanket exclusion of the Fair Trading Act is intended. The written quote must draw these business terms to the customer's attention before agreement.

9. Problems, events beyond control and contact

Tell us promptly about a problem so we can investigate and work towards a remedy. Events reasonably beyond either party's control may affect performance; the affected party must communicate and take reasonable steps to reduce the impact. This does not automatically remove cancellation, refund or other rights under applicable law. New Zealand law applies, without removing any mandatory protection. Contact info@aminghospitality.co.nz or +64 278 600 800.