Warranty

Effective 22 September 2026 · AMING LIMITED trading as AMING HOSPITALITY.

Warranty is specific to the equipment

We do not apply one blanket warranty period to every product. Supplier or manufacturer coverage depends on the brand, model, intended use and relevant terms. Before you accept a quote, we identify the available warranty for the selected equipment or tell you if it still needs confirmation. Keep your invoice, serial number, installation records and any registration confirmation.

What needs to be checked

A warranty may cover parts only, parts and labour, selected components or a particular service arrangement. On-site service, return-to-base repairs, technician travel, freight and labour outside a standard service area are not assumed to be included. Any extended warranty may require registration within a stated period and compliance with the specific conditions. The applicable model terms and written quote must identify these details; do not rely on a general brand headline.

Installation, use and maintenance

Follow the supplied instructions, installation requirements and maintenance schedule. Use qualified licensed trades where required and confirm the correct gas, electrical, water, drainage and ventilation arrangements. Wear, misuse, accidental damage, unsuitable operating conditions, poor maintenance, consumables and unauthorised modifications may fall outside a supplier's voluntary warranty, depending on its terms and the cause of the problem. These exclusions are not used to reject unrelated faults or remove rights that cannot lawfully be excluded.

How to request assistance

Contact info@aminghospitality.co.nz with the invoice number, model, serial number, location and a clear description of the problem. Include useful photographs and installation or service records if available. Stop using the equipment if it may be unsafe. Contact us before arranging chargeable repairs or returning equipment, except where urgent action is reasonably necessary to avoid harm. We will coordinate assessment and advise on authorisation and the appropriate service route.

Potential service charges

If investigation reasonably establishes that the issue is outside the applicable warranty or other rights, diagnostic, travel, parts or labour charges may apply. We will explain proposed charges and seek agreement before chargeable work is arranged where practicable. A charge does not arise merely because a supplier declines a claim. No loan equipment, replacement stock guarantee, lost-income cover or insurance is promised unless expressly agreed in writing.

Your rights and our role

AMING HOSPITALITY remains your contact for the equipment we sell and will assist with supplier warranty processes. Supplier warranty terms do not replace any rights you have against us under applicable law. Where the Consumer Guarantees Act applies, rights can extend beyond a written warranty period. Business contracting-out and any liability limits apply only where valid, agreed in writing and legally permitted. See our Terms & Conditions and Returns Policy.