Delivery and shipping

AMING LIMITED trading as AMING HOSPITALITY.

Delivery is quoted for your order

Freight is charged on every delivery order. We do not offer free delivery. Freight is quoted separately from product prices and confirmed before payment.

Apply online, pay after the full quote

Add equipment to your cart and submit a delivery application. Its acknowledgement records only receipt of your request; it does not take payment, create an accepted order or reserve stock. We confirm equipment, availability, destination, unloading and services, then provide the complete quote including GST, freight and agreed extras. All delivery orders are payable only by bank transfer, regardless of amount. Follow our verified invoice instructions after accepting the quote. We check actual bank receipt before arranging procurement or dispatch; an application is not permission to pay an incomplete amount.

What standard delivery covers

The default handover point is a location near the destination that the delivery vehicle can safely reach, with unloading arrangements agreed in advance. Delivery does not automatically include moving goods indoors, unpacking, final placement or installation. Kerbside delivery does not mean tail-lift unloading is included.

Unloading and difficult access

Tell us whether a suitable forklift or loading dock is available and whether a tail lift is needed. Rural locations, narrow or difficult access, stairs, indoor placement and redelivery may need a different service and additional fees. We confirm the available solution and foreseeable charges before payment. Please provide access details and any relevant site photos when applying.

Changes and delivery timing

If the address, quantity or service requirements change, we must confirm a revised freight quote before proceeding. Your order may arrive in separate consignments, which we will confirm with you. Settlement and bank receipt, order preparation and transport are different stages. Estimated timing is confirmed for your order; please wait for the dispatch notice before making receiving arrangements.

Choose pickup in your cart

Collection by arrangement. We’ll confirm the collection address and pickup time by email. Please wait for our collection confirmation before travelling. FED stock may be held at another warehouse. If collection in another city, a transfer, a wait or an extra charge is involved, we’ll agree the arrangements with you first. If your cart includes both supplier groups, review each group and use separate checkouts once you agree. Your remaining items stay available in this browser to complete separately.

Order online, then wait for release

Pickup orders of every amount can be placed and paid online using the payment methods actually enabled, verified and displayed at checkout. We recommend online bank transfer. Card and wallet availability depends on the payment provider, configuration and device; not every method is available in every checkout. For bank transfers, procurement requires verification that AMING has actually received and allocated the full payment to the correct order in its bank account, followed by manual risk review, explicit procurement approval and confirmation of supplier stock and supply conditions. An order acknowledgement, a Paid label, your statement or a transfer screenshot does not prove bank receipt. For credit-card pickup orders, procurement may be manually approved before Shopify Payout reaches AMING’s bank account only when the current full amount has been successfully captured, the order is Paid, the risk result is Low Risk, the transaction and order amount and currency match, there is no refund, dispute or other exception, and AMING has completed manual review, explicitly approved procurement and confirmed supplier stock and supply conditions. Authorisation only, processing, partial payment, a changed amount or unknown or elevated risk requires further manual review. Other payment channels must be verified separately; this credit-card rule is not automatically applied to them. Procurement approval does not itself pay the supplier. Pickup also requires the supplier to confirm actual receipt of AMING’s procurement payment, the specified items and quantities to be ready and releasable at each relevant warehouse, a valid collection document, confirmed collection arrangements and AMING’s manual approval for that collection. A separate check and approval is required before a collection notice is sent, including checking for duplicate notices. Paid, Low Risk, procurement approval or warehouse readiness alone does not authorise supplier payment, release or a customer notice. Wait for AMING’s collection-ready notice and collection document before travelling. Shopify Payout is reconciled separately; procurement before payout does not mean the funds have reached AMING’s bank account. Successful payment or Low Risk does not eliminate chargeback risk. No specific pickup date is promised until AMING confirms the arrangements; no fixed bank settlement period is promised.

Before travelling

Wait for the confirmed collection date, warehouse instructions and collection document. Arrange a suitable vehicle and confirm loading requirements in advance. Collection hours, stock availability and loading assistance are confirmed for your order; please do not assume same-day collection.

Collection by another person

Tell AMING in advance if someone else will collect for you so that the authorized collector can be confirmed. Keep your collection document and check the goods when collecting. We retain the customer confirmation, collection document, collector's name, collection date and receipt acknowledgement as order records.

Damage, risk and insurance

Inspect the shipment when reasonably possible, photograph visible damage, note it on the delivery record and contact us promptly. Keep packaging where practicable to assist investigation. Carrier liability is not the same as comprehensive transit insurance. No additional insurance is included unless expressly confirmed in writing. Any agreed risk allocation applies only to the extent lawful; where we arrange consumer delivery, statutory delivery responsibilities are not removed by referring you to the carrier. See the Returns Policy for problems with delivered goods.